| A report is not available for purchase until it has been approved by the Law Enforcement Agency. Usually the approval will
be within a few days of the incident but this is only a general guideline and can vary by agency and by incident severity.
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By Phone:
Please use our support number found on our main contact page (https://support.centralsquare.com/s/contact-us) for all APS:ReportBeam - Ecommerce Inquiries.
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If you are having problems finding your report, please include the following information
to help us assist you:
- Crash Report Number
- Name of Law Enforcement Agency that issued the Crash Report
- Date of Crash
- Time of Crash (approximate)
- Involved Party Name
- Crash Location (Street Name/City)
If you are having problems completing your purchase, please include as much information as possible
to help us assist you:
- Device used for purchase (Computer, phone, tablet)
- Was the Online/Offline indicator present (it should be to the left of the red Comodo Security icon)
- Was the payment service showing a green circle with the text "Online"?
- Was the payment service showing a red circle with the text "Offline"?
- Was there a red outline around the Card Number and CVV textboxes?
- Steps you took that produced the error:
- The order that you filled in the fields
- How you entered the credit card number? Typed (recommended); copy and paste, browser Autofill or AutoComplete (not recommended)
- Did you change the expiry date (it defaults to the current month and year)?
- Did you click anywhere else on the page after you clicked the Purchase Report button?
Mailing Address:
CentralSquare Technologies
1000 Business Center Drive
Lake Mary, FL 32746
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